2160 CUSTOMER SERVICE ASSISTANT (TEMPORARY) (32929)
Requirements:
• Education: Degree or in progress in Business Administration, Logistics, International Business, Industrial Engineering, or related fields;
• Knowledge of supply chain/logistics (e.g., lead time management, supplier relationship and negotiation);
• Experience with data visualization tools (Power BI, advanced Excel, etc.);
• Advanced/Fluent English;
• Spanish is a plus;
• Strong communication and negotiation skills;
• Continuous improvement mindset;
• Proactivity, curiosity, and ownership attitude;
• Commitment to deadlines and delivering high-quality results.
Activities:
• Identify solutions and monitor Volvo customer orders to handle emergency requests;
• Perform delivery follow-up routines, including updating order status;
• Negotiate lead times with suppliers to meet customer needs as quickly as possible;
• Propose solutions to automate processes and analytical routines;
• Execute controls using visualization tools (Power BI);
• Perform data analysis and act according to customer needs using the Lean methodology (VPS);
• Deliver training to the dealer network, both online and occasionally in person.
Requisitos
Estudos
Sobre A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS
Somos especialistas em Recrutamento e Seleção, mentoria, workshops e treinamentos, palestras e consultoria para empresas, como planejamento estratégico, plano de gestão de cargos e salários e outras soluções em RH. Nossa expertise abrange desde o recrutamento de talentos até o desenvolvimento pessoal e profissional, sempre com um olhar atento às tendências de mercado e às necessidades específicas de cada cliente.