1799 EXPORT ANALYST (23735)

Requisitos:
• Complete degree (Administration / Engineering / Economics / Foreign Trade);
• Fluent English and Spanish;
• Desirable knowledge of parts logistics;
• Experience in customer service and logistics processes;
• Proficiency in CRM tools and data analysis.

Atividades:
• Resolve inquiries, deviations, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty;
• Customer Support & Issue Resolution;
• Respond promptly and professionally to customer inquiries across all supported channels;
• Resolve customer issues, process requests, and escalate complex cases when necessary;
• Provide accurate, valid, and complete information using available resources and tools;
• Accurately document customer interactions, issues, and resolutions in the CRM or ticketing system;
• Maintain clear and complete records to support internal reporting and analysis;
• Escalate unresolved issues or service gaps to team leaders or specialists, following established protocols;
• Stay up to date with product knowledge, service procedures, system updates, and technological trends;
• Provide feedback and suggestions for improving processes, tools and customer needs;
• Monitor the shipments of spare parts from Belgium and USA, acting on deviations and practicing continuous improvement;
• Follow the order status, availability regarding customer’s orders and process of quality claims as discrepancies and shipping needs such as tracking number, invoices and export documents;
• Execute Kaizens positively impacting our customers.